CRM / ERP for an ambitious grocery and food delivery startup
UI/UX
MOBILE APP
Download the app from Apple Store or Google Play
Task
To develop iOS and Android apps for customers, couriers and warehouse workers.
To develop CRM/ERP system for managers and administrators.
An advanced online store is the basis of the service
Convenient, with high conversion, and simply beautiful
Cart
The users can save their orders as a template (to use it later in 2 clicks), use accumulated bonuses,order delivery, leave feedback, choose a convenient way of payment
The catalogue
Convenient navigation: search, filters, sorting, adding to favourites, etc
List of Orders
The orders are saved to separate section, which allows to track the status of orders, repeat one of the previous orders, or evaluate the quality of products and delivery
Cashback and Payment
For each purchase, the user gets cash back, which can be used to pay the following orders
Buy more - Pay Less
The user sees the cashback amount on the cart screen
Pay as you like
Large selection of payment methods, including Apple Pay, Google Pay and credit card
Statistics
The user can monitor the statistics of purchases according to categories and orders, and also the statistics of accumulated bonuses
Geologation
To make the work with the service more convenient, the user can use geolocation
Track the Courier
The user can track the process of delivery and the courier’s location on the map
The shops on the map
Each sale point and area of delivery are presented on the map. The admin panel gives an opportunity to set coordinates and build the route of delivery
Merged Orders
The system determines situation when several orders must be delivered to the one or adjacent addresses and merges them into one order to optimize the courier’s work
Feedback
The user can leave anonymous feedback about the courier. Also, some time after delivery, the application will invite the user to evaluate the quality of the goods.
Users' feedback help to improve the quality of provided services
The Courier and the Picker
We developed separate apps for the service workers
Great work instrument
We developed a convenient app to optimize the couriers work and achieve the main service feature - quick delivery
List of orders
Most important information from active orders is visible even from the main screen
Statistics
The courier can monitor his performance
Chat with the Customer
The courier can contact the customer to specify the address or other delivery details
Warehouse Worker
We developed separate app for portable data collection terminals, which the warehouse workers use. Information about products is pulled from the Database, information about new orders goes directly to the application
Service Administration
Separate admin-panels were developed for the administrator and the managers
Work with Orders
The managers can sort and filter orders, use search, change the status of orders, appoint the courier or the order picker
Loyalty System
The manager can easily adjust the cashback redeem conditions and set special bonuses , like additional discount or free delivery, for those customers who spends a lot or make orders regularly
Adding a Shop or a Warehouse
The manager can add address, types of delivery, area of delivery and working hours. Each shop can be integrated with ERP system
Customer Analytics
The system automatically unites customers into groups according to the activity of using the service. Managers can arrange a newsletter with special offers for those who have not used the service for a long time. VIP customers can be given an additional discount
Work with Personnel
Admin panel allows to add managers, couriers and order pickers, track performance of each employee and feedback he gets from the customers
Support Ticketing System
Every system user, even the customer, can send a support request and get a prompt response
